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Contact us

Contact us

Whether you have product inquiries, need technical support, or want to discuss cooperation with us, our team is always ready to assist you.

Company AddressHuizhou City Guangdong Province. China Huizhou Guangdong China

  • Email

    allwin2052@gmail.com

  • Phone

    +86 15768646386

We Working Hours
Monday to Friday: 09:00 – 18:00 (including lunch break)
Saturday: 10:00 – 16:00 (Customer service only, no lunch break)

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Reach out for personalized assistance, inquiries, or support.

    Frequently Asked Questions (FAQs)

    Below are some common questions we have received. We hope they can help you find answers quickly.

    Order Status Inquiry

    Log in to your account and check the status on the “My Orders” page; or contact customer service with your order number and email for updates.

    Return & Exchange Policy

    We offer a 15-day no-questions-asked return/exchange service (excluding special products). Items must be in original packaging and unused condition. Submit requests via your account or contact customer service.

    Keycap Customization Process

    Submit customization requests (materials/colors/fonts, etc.) via the Custom Services page. For complex orders, email the customization team at: allwinfactory@hotmail.com.

    Corporate Bulk Purchasing
    Corporate clients can explore wholesale, customization, and OEM/ODM services via the “Corporate Services” page. Contact us at:
    • Email: allwin2052@gmail.com
    • Phone: +86 15768646386
    Product Warranty Description

    A 1-year warranty is provided, covering material/craftsmanship defects and print fading under normal use. Human-induced damage and normal wear and tear are excluded.

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    Fast and Reliable Shipping

    Efficient Delivery for All Orders

    Easy & Fast Returns

    30 Days Free Return Policy

    24/7 Customer Support

    Online Help By Our Agents

    100% Secure Payments

    PayPal / MasterCard / Visa

    Founded in 2009, Allwin Factory specializes in high-quality custom keyboards, keycaps, and computer peripherals. With a 3,000 square meter facility and 120 skilled employees, we are committed to delivering innovative products and excellent service to customers worldwide.

    Send inquiry

    Huizhou City Guangdong Province. China Huizhou Guangdong China

    Phone: +86 15768646386

    Whatsapp:+86 14779497193

    Email: allwinfactory@hotmail.com
    Email: alwin2052@gmail.com

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    Company Information

    Contact Info

    Huizhou City Guangdong Province. China Huizhou Guangdong China

    Phone: +86 15768646386

    Whatsapp:+86 14779497193

    Email: allwinfactory@hotmail.com
    Email: allwin2052@gmail.com

    Track Order
    Privacy Policy
    Sitemap

    Copyright © Allwin Factory Co., Ltd. All rights reserved.

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